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The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of competitive intensity in the relationship between CEO servant leadership and firm performance.

Multiple regression was used to analyze multi-wave, multi-source data from 92 hotels in China. A moderated path analysis was used to test the moderating effects.

CEO servant leadership positively influenced firm performance via the service climate in the hospitality industry. Competitive intensity strengthened the direct effect of the service climate on firm performance, and the indirect effect of CEO servant leadership on firm performance via service climate.

The findings offer managerial insights into CEO succession, service management and human resource management.

This is one of the first studies to investigate how and when CEO servant leadership might shape firm outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes.

The thoughtless exploitation and pollution of the environment by our species has led to deep doubts regarding the ability of this planet to support our present style of living in the future. A campaign for greener, more environmentally friendly ways of living and consumerism is rapidly gaining momentum. While environmental concern groups and the general public pressurize governments and industrialists and choose to purchase greener products, the manufacturers themselves are adapting their production to effect a minimized toll on the environment and advertising themselves appropriately, to win the consumer's heart and dollars. By studying certain consumer perceptions about the ‘typical’ attributes of a green product that are not necessarily incorporated in an environmentally friendly production process, this research seeks to discover possibilities where the not‐so‐green producer can capitalize on green marketing by modifying only such perceived green product attributes. To this end, a survey was conducted in Hong Kong to determine how different consumers would perceive products that are clear and transparent. The findings reveal that consumers tended to associate clear and transparent products with purity and environmental friendliness.

Given the importance of technology implementation and usage in managing and leveraging supply chains and the associated difficulties of diffusing information technology (IT) within and across organizations, little research has been conducted to understand the antecedents of technology adoption, particularly in the supply chain context. The purpose of this paper is to extend the understanding of how organizational factors affect post-adoption behaviors, a process collectively defined as internalization.

A mail survey of 413 supply chain members of a major US automotive company was conducted to test the model.

The study finds that relative cost, supply chain orientation, and task-technology fit have a direct effect on extended technology usage or internalization of the technology.

Although the study sample was collected from the supply chain base of the largest automotive manufacturer in the world, its generalizability is limited as it represents a single tier of one supply chain. The sample consists of suppliers from North America, which restricts generalizability to companies in that geographic area.

The research findings suggest that managers can influence post-adoption behaviors through seamlessly fitting the technology to the employee's tasks, communicating the advantages of utilizing the technology to its users, and developing an orientation of supply chain activities.

While previous research focuses more on technology adoption, the present study extends previous research by looking into technology internalization, a process related to the effective and consistent use of a technology over time.